GENERAL TERMS AND CONDITIONS
- General provisions
Please read these General Terms and Conditions carefully before making custom orders through the website www.roodyoriginals.co.uk .By ordering custom orders through this website, you automatically consent to these General Terms and Conditions.
- Order process and conclusion of this contract
2.1. The order process via our website consists of several steps. First, email us to let us know what you are looking for. If you have a design, please send it through. Second, you must provide your customer data, including the billing address and delivery address (if different). Third, when you confirm the final design and quantity, we will send an Invoice. Fourth, production begins only when full payment has been made.
2.2. If, for any reason, we are unable to fulfil your order, we shall notify you by e-mail.
2.3. You shall guarantee that the personalisation of our products according to your order does not violate any third-party rights and that you are entitled to assign this right to us. You shall agree that no intellectual property rights result from your personalisation. If you have intellectual property rights, these will be transferred to us. To the extent to which such transfer is invalid, you shall grant us an exclusive and limited licence free of charge to use you personalisation as well as to copy, process, amend and present it in public, to digitalise, produce and to distribute it as well as the right to sublicense this right (or parts of it).
2.4. You agree that you have no right to assert any claim against us or other parties if personalisations identical or similar to yours are used or planned by others.
2.5. Since this is a custom-made product manufactured in China on the basis of your specifications, you have no right to revoke, cancel or return your order. Any legal warranty rights shall not be affected by this.
2.6. All prices include all taxes, including sales tax and fees, where these are not separately indicated.
2.7. You shall bear all costs resulting from unsuccessful delivery if it is impossible to deliver the goods to you because they are too big for your house or flat entrance door or for the staircase, or because you were not available at your provided delivery address, even though you had been informed about the time of delivery in good time.
2.8 Roody Originals reserves the right to choose the most suitable technique for each order based on fabric type, design and order quantity.
2.9 As these are custom made and knitted in, finished product may vary from the sample image. If you require us to use a specific colour only, you must email us the exact pantone color before production. Otherwise we reserve the right to select a shade of the colour you chose that works best for the particular design. Results of the jumpers will never be exactly as per the design as these are knitted in and not printed so there will be some variation from the design to the finished product.
2.10 The positioning of the design may vary from the sample image. We use our best judgment in determining position and size for logos and artwork. If you want us to use an exact size, you must email the exact dimensions to us before production begins. These are made with knitting machines so flexibility is required for the machine to knit the design into the yarn. While we cannot guarantee we will be able to meet your exact specifications we will make every effort to.
2.11 If you require any specific iteration of the artwork file to be used, this must be stated clearly via email before production begins. While we cannot guarantee we will be able to meet your exact specifications we will make every effort to.
2.12 If a particular fabric or color is out of stock, we reserve the right to substitute with one of a similar fabric and color.
2.13 Sizes. We use unisex sizes. If for whatever reason, you want us to use your own dimensions or different sizes other than or normal unisex ones, we will use the dimensions and follow them as closely as possible. However we do not accept any liability if they are not exact as we can only advise on our sizes, not sizes provided by you.
2.14 We will give estimates of production timelines. These are estimates only and do not take into account shipping time. Please note that any timelines given by us are subject to promt payment and fast sample approval. Any delays with making payment and approving samples will result in production delays.